Done. Sold.

Purchased LAU6F81BDX 46″ LCD on 12/01/08 from Myer
Logged request on 12/01/08
Recieved 1st confirmation on 12/01/08
Sent proof of purchase 18/01/08
Recieved 2nd confirmation 21/01/08
Yet to recieve free LCD as of 09/04/08

Purchased 46″ F8 early Feb, took immediate delivery.
Sent paper work away with all details completed
Received email stating that all was ok on 06/02/08, and it would be 6-8 weeks - still waiting (been almost 10 weeks)

Rang Samsung promotions at the 8 week mark, they assured me that i’d get an email within 2 weeks. They have until Wednesday until I start to get really mad!

Purchased 52 inch 12/jan/08
took delivery 12/jan
sent off details
received confirmation 20/1/08
phoned promotions hotline to many times to count now.last call said tv would be here before 10/4/08 Still not here.
Received email 9/4/08 now saying have problem with serial number, I have confirmed with them now on three separate occasions , double checking number each time
now nobody will answer promotions hotline.Sick of the bull—-

Purchased 50″ Full HD plasma 28/12/07, paid in full and took delivery immediately. Lodged all paperwork via email and fax same day. Recieved confirmation and completed entry email from samsung on 2/1/08. 26″ LCD arrived 25/3/08 with no warning.

Pls contact me if you wish to take further action.

I purchased a 50 ” Plasma 8/2/08 and took delivery some 2 months later.
I filled out the online form just after purchase and rang to confirm the serial number soon after delivery.
I am still waiting but there is no communication going on at Samsung.

Hi Charlie happy you got your tv Do you have this Ed blokes mobile number, having to wait for 30 minutes a time on that other number, pretty much over the whole samsung experience.Any help would be great.
Cheers Paul

I’m on hold to Samsung right now…

- Bought 46″ on 26th January.
- Registered online on 28th January.
- Sent off form with proof of purchase on 30th January.
- Called after 9 weeks, said would be dispatched the following week.
- Called three weeks later - said it had been dispatched on Monday and would receive emailed consignment number. Not received and no TV.
- Calling back now to find out what the hell is going on!!

You guys are pathetic! Just hold your horses you will get it eventually, Samsung is a big company! Just look at it this way, at least you guys got a free tv! For me I bought my 46 inch a few months before the promtion, so no FREE TV! Its all over the news sites today. BoW WOW class action and all

I had the same problem with ordering a 42″ TV on the first day of Samsungs’ promotion. Despite numerous calls in late February of which most went unanswered, I was told it was dispatched but had become “lost”. This is despite the post office never receiving it. A weekly call to the Promotions team asking to speak with the Manager never ever got me through to them, despite assurances of a reply. Indeed, every girl that answered the phone after I got their name, was never there again to take up my case, but was always in a “meeting”. The manager, “Ed”, was always in a meeting.

Eventually, using an alias from a delivery company asking for Ed the manager, I got through straight away. After identifying myself, the Ed the manager told me he hadn’t received any of my messages, or complaints, and that he would call me the next day to fix it up. Of course, I never got that call. And had to go through another 2 weeks of phone calls.

At the same time in February, I sent a letter to Samsung’s complaints department and never received a reply to date.

After a threat to lodge a formal complaint with the DFT, The TV arrived some 5 months after constant messages to the Manager at Samsung’s Promotions department - and I never received a call from them, or an apology.

I would not buy a Samsung again based off this experience. All I got from the Promotions team was lies. Even when I tried to contact a customer services consultant in Samsung, I was cut off rudely by the consultant who refused to put me through to a manager, because it was quote the “Promotion Company, not Samsung” who’s problem it was to sort it out. She then angrily hung up after I refused to accept this. And as stated, I never have received a follow up from my written complaint to Samsung Corporation’s complaints department.

I bought the 46 inch F8 on 20 January 2008 and have asked Bing Lee, who lodged the information on my behalf, about the free TV every 3 to 4 weeks. I keep getting told each time you should get a call from Samsung soon - but nothing. I chose this model over the similar Sony model as the extra TV will be useful to us,whereas we had no use for the PS3.

OK , I posted my claim form in on the 8/02/2008 and still waiting. I rang them a month ago, got some guy I could hardly understand because there was so much background noise and he told me there were two claims , so we deleted one claim and made sure he had all the correct details on the other claim form . he told me there was a delay and it should take 8 weeks. I told him I had been waiting a long time already and he said it would only take a couple more weeks at the most . Havnt heard anymore and they have never contacted me at all since I put the claim form in .

Go to www.fairtrading.nsw.gov.au and make a complaint - they will follow it up on your behalf. They head of marketing for Samsung name is Kurt Jovais.

Purchased LA40F81BDX Feb 17th. Still waiting for the bonus 19″. Had enough of waiting esp. that the 100Hz feature doesn’t work well in the F8’s. Anyone know if we can return the product and get our money back?

Bought, or at least ordered, Samsung 50″ Plasma Full HD on 17 Jan (Thursday) PLUS a complete Samsung Home Theatre. Paid in full via Credit Card there and then.

Told on the Monday that Samsung had “none in stock” - but delivery was due 14 Feb. Took day off - NO TV !!!

Called NAPF store where I bought it.
They were great , NAPF checked.
Samsung were F@#CKING shocking.

My TV was NOT in the shipment that arrived.
Next shipment was not due for ANOTHER 6 weeks !!!

NAPF were apologetic about their supplier’s cock up.
To make up for Samsung’s crap they offered me a better Panasonic TV and home theatre at a loss to themselves.

So guess what - two fingers to Samsung.
I went for the Panasonic.
A lost sale to Samsung - so I missed the “free” TV, but saved a lot of stress and suffering from Samsung crapping on.
Samsung lost a sale, lost a customer - and will NEVER get another sale from me.
Also - anytime someone asks for recommendation - anything BUT Samsung.

Bought : Samsung LA46N81BDX
Delivery Date : Feb 18 2008
Claim filed : Feb 26 2008
Eligible for : 19″ White LCD

I had called the promotions number to confirm that the documents were received twice and both times, they said it was complete. All I had to do was wait for the delivery, which could take up to 8 weeks.

11 weeks are up. No LCD. I called up promotions and they said “Call back in 2 weeks”. When I raised the point that 26″ owners are upgraded to 32″, they said it’s because they have stopped making the 26″. No upgrade for the 19″ TV but no delivery either.

I e-mailed them but no reply, as expected. I have filed a complaint with Fair Trading NSW yesterday. Let’s see if anything comes out of it. I was supposed to give the free LCD as a gift and now even that is impossible to do. No LCD and if it arrives, it’s not worth the promised amount.

I am not going to take anything less than a TV with a genuine market value of $599 as of today. Otherwise, they will deliver the TV next year when the 19″ is worth $250. If they don’t deliver, I want a full refund because they made a false and misleading claim. Samsung can take their 46″ TV and stuff it up their you-know-where.

Let’s make this clear, the quality of Samsung’s LCD is one thing and their service is another. I agreed that Samsung having develop the LCD panel together with Sony has better value for money. No body is saying that it is not a good product, we all know the free LCD promotion is a fantastic offer, there is no doubt about that and I believed these were the reasons why we opted for Samsung in the first place.

However, a sensible consumer should not compromise with Samsung’s poor SERVICE and mishandling on this matter. All these comments are regarding to its SERVICE if some body is too stupid to find the distinction.

For those who are affected by Samsung’s mishandling of their marketing campaign, I really can’t see the funny side of it.

Yes its a joke that somebody who have no idea on fair trading and consumer rights actually saying good words for Samsung without knowing what is going on.

Well to everyone who is saying they are waiting longer than expected- I called up yesterday to check on my cliam and was told i had never updated my Serial Number with the Company, as WHEN i made my Claim i had not recieved my T.V that i paid for- hence when i made the claim i did NOT have a serial and in the claim it says “put a *” in the serial field and make sure to update it when you recieved the product and COULD provide a serial Number- MY MISTAKE, and valid point by Samsung- as far as we can make out by looking at your claim you might still be waiting for the product or have it in storage, Like i Did myself……. So Maybe before you all start kicking up a stink and bad mouthing the guys at promotions, who are their to help you, consider have YOU done EVERYTHING correct?? I found out the Hard way and I can tell you i felt so embarrased when i realised what mistake i had made after yelling and screaming at the guys…….. THINK ABOUT IT..

ARE YOU LOT FOR REAL?????, grow up realise things sometimes dont happen as we want them two….. why get stressed about something and loose sleep over it?? You All have an ORIGINAL TV, being a Plasma or an LCD (like mine) it took me a while to get mine, tho i had a TV already, im not going to watch two at once, Take 3 deep breaths and chill!!! They will come to you, and they will be as good as your origninal one, i was so empressed at mine as it was as good as the big one i bought form Bing Lee, Plus it will cut your power bill not having the extra one running…… geees louiseeee

To Chalie, thanks for looking & replying anyway.

To Jack , love your work. I too sick of these “pathetic” obviously bitter people who get on these sites and crap on about people like ourself, who are only trying to get what they were promised and paid for.(Yes paid for ,ever heard saying “no such thing as a free lunch .” or is that tv .Why anybody would look at a site like this and then post some stupid dribble about how they didn’t even qualify for a “free tv”just amazes me.Nothing better to do.

Anyway my tv has finally shown up.Hope you all hang in there and get yours.

I purchased a Samsung plasma TV(PS50P91FDX)in December 2007 because of the Samsung promotion offer of a bonus LCD TV (LA26R71BDX). I faxed proof of purchase, with confirmation email, as requested on 3/01/2008. Over 3 months later I sent an email to which Samsung replied, on 12 April 2008, to claim that they had not received proof of purchase and can not process claim. I scanned the receipt and sent PDF copy to ehopkins@consortium.net.au on 13 April 2008 as requested. I sent another email to Emma Hopkins 9/5/2008. Still waiting.

purchased my samsung 50″ plasma on the 21/02/2008, sent off all my information (for the bonus 26″ lcd) minus the serial number on the 25/02/2008.

i took delivery of my 50″ plasma on the 11/3/2008

i herd nothing for the next 8 weeks (24/4/2008) so i called to make sure my information had been proccesed.
was told by Rangi ( at the promotion line ) that i needed to send off my serial number so i did this 15 minutes after getting off the phone to the promotions line, included in this email was a request for confirmation that the email was recieved.

i never recieved conformation

on the 28/5/08 i called the promotions line again and spoke too a male, he said my serial number had been recorded and then procceded to read it back yo me. He also informed me that due to my wait i would be receiving an upgrade to the 32″ and it would be delivered mid may.

I called the promotions line today and spoke to Sonya, who then told me that she had no record of my serial number and that id need to give it to her.. i expained that i knew that had it and told her about my previous phone call, where my number had been recited and i was told about the 32″ upgrade.
Sonya told me that i wouldnt be receiving the 32″ upgrade and my 26″ would be delivered in the next 4-6 weeks….
Sonya also said shed put a note down that i was promised the 32″ upgrade..i really hope this helps me…

how many more people are out there who havent found this website…

i was given the information about this website through the company that sold me the TV

Purchased a 50″ Samasung Plasma from JB HiFi and took delivery on the 31 Dec 2007.
Filled in online registration on the 1 Jan 2008, including the serial number, place of purchase etc.
I revieved a reply e-mail same day, glanced at it but did not read it fully. What I didn’t notice that it says innocuously in the text to send the receipt and a copy of the email.
As my life is not chasing promotion offers, I pretty much forgot about it, and yes, I made a simple mistake but I was expecting a TV to arrive sometime this millenium.
Yesterday, 17 May, about 4 1/2 months later, they send me an email saying that if I don’t supply the receipt by next Friday they will be accepting no further claims…Nice… except that I have made a claim, haven’t I? If there was something missing, how about a courtesy phone call Samsung? It’s not that hard… How to piss your customer off 101!!!
I found my receipt from JB HiFi and mailed it today but it is now so faded that I am sure they will claim that they can’t read it properly… we’ll see.
Anyway, I will just follow a simple rule and that will be to NEVER buy a piece of Samsung “anything” ever again…
If anyone happens to find themself having dinner with the head of Samsung Australia, do me a favour and lean over the table and bust him in the chops simply for being a total incompetent moron.

To Tom,

What was it that you were trying to say ? On the one hand, you’re bagging people who bought the big LCD/plasma and on the other, you’re bagging Samsung for making promises they can’t deliver. Make up your mind first.

i love samsung i want to make out with my lcd and make smaller ones

To Bunch of Scrooges,
You can certainly make out with your Samsung. There are enough sockets like AV, component, HDMI in the back of your TV to do so. I believe they’re the right size for you too.

To bazz,
What’s this about a hire purchase company and their having power ?

BOO HOO, WAITING FOR YOUR FREEEEE TV, WHAT ABOUT BURMA AND CHINA, PLEASE GO GET A LIFE…..

Purchased a 58″ on 9/2/08 and recieved confirmation from them on 12/2. Still waiting like most. Last time i rang they told me to fax my reciept and claim number again!!! Im 110 percent with anyone who wants to take action against the pack of uneducated morons that attempt to operate Samsung Electronics Australia, seems like its a one man band, all contact Ed, if he hasn’t left yet

got my 32 today.. and sold it before even opening the box

Bought two 52″ beginning Feb 08. After 3 months rang fifty times, got hung up on etc etc. Wrote a letter of demand threatening legal action and they delivered 1 tv within a week. Rang looking for the other one, same run around “two weeks” etc. I printed off the conditions when I bought the tvs and it said delivery in 6 to 8 weeks, no mention of “minimum”.

It is no longer a free tv. The amount of time I have put in to get them to fulfil their promise is a disgrace. So all these people who say we should be grateful; piss off. Samsung made a promise which lead us to buy their tv over a competitors and now they have not fulfilled their promise. Simple.

And remember, if you speak to someone at Fair Trading, ask if they have any legal qualifications. If they don’t, then ask to speak to someone else. There are a lot of morons at FT.

My claim id was F56E28A9 and specifically says that “delivery of your LCD TV will be 4-6 weeks after 30/04/08.”

has only just passed, but when trying to find out how to contact samsung, I found this site, NOW I am concerned.

I bought the fridge for my mother, who has cancer, thinking that not only would she now have a fridge that works properly [ old one was 30+ years old] I would be able to have the small LCD tv screen for her when she needed to go into the hospice for respite care.

any one have any idea of how to contact these guys / even an email would be good.

cheers

just received

—– Original Message —-
From: Samsung Promotions Team
To: XXXXX
Sent: Wednesday, 25 June, 2008 6:40:51 PM
Subject: Samsung SBS Fridge Promotion - Valid receipt (showing full payment) is needed

XXXXX
XXXXXXXXXX
MARION SA 5043

Claim ID: F56EXXXX
Reference ID: QZ4BFA0XXXXX

Dear XXXXXXXXXXXXX,

Thank you for purchasing a Samsung Side by Side Refrigerator and applying for entry into the ‘Samsung Bonus 22″ LCD TV’ promotion.

We are unable to process your claim because we need a copy of the formal store receipt showing payment in full, and clearly indicating the model number and the date of purchase, as the original one you sent in does not meet this criteria.

Please ensure you include this page as the cover letter, along with your receipt.

Please send to:

Fax: (02) 9748 3903
OR
Email: samsungpromotions@campaign.net.au
OR
Post: Samsung SBS Fridge Promotion, PO Box 620, Eastern Suburbs Mail Centre, NSW 2004.

Once you have provided this information, we can then schedule despatch of your bonus 22″ LCD TV.

Please ensure this requirement is received on or before Wednesday, 2 July 2008.

If you have any further queries regarding this promotion, please contact the promotional hotline on 1300 780 910 between 8.30am – 6.00pm AEST.

Kind regards,

Samsung Promotions Team

SYSTEM-GENERATED EMAIL

This email message is intended only for the addressee(s) and contains information which may be confidential. If you are not the intended recipient please do not read, save, forward, disclose or copy the contents of this email If this email has been sent to you in error, please delete this email, and any copies or links to this email, completely and immediately from your system. For full terms and conditions, please refer to our terms and conditions.

MY RESPONSE

Dear sir or madam

Thank you for your email

I will contact your department in the morning , however I think it pertinent to give some specific details to you for consideration of this matter in writing, so you can fully review the facts that I present below.

1
I purchased this refrigerator from Norman Ross, in good faith according to the promotion advertised in their store, on the 06/04/08 as detailed on both the original docket and upon the duplicate issued by Norman Ross on 17/06/08 —- BOTH of which show payment in full [ balance owing is NIL], and clearly indicating the model number [SRS625HNW ] and the date of purchase [06/03/08]

I respectfully suggest that you now re-examine the docket sent in to you on the 17/06/08 as this information is clearly on that docket that you concede as having received. if you then still wish to still claim that the information presented is not acceptable, then you the rest of this email THEN becomes pertinent to your company.

2
The refrigerator was delivered to my mother on 08/03/08 at XXXXXXXXX , She was an 87 year old war widow dying of terminal cancer for whom I have been providing full time home care to since October 2006 when she was diagnosed with terminal and untreatable cancer.

3
I registered on the Internet on sat 8/03/08 and received the confirmation email that same day with details of the covering note to be sent in with a copy of the original docket.

4
A copy of the original docket with the covering claim form was subsequently posted on the 10/03/08 by me, and the original docket given to my mother at her request, for warranty purposes.

5
Your original terms said that “delivery of your TV will be 4-6 weeks after 30/04/08″

6
I spoke to your promotions area on the 16/06/08 which was exactly 2 working weeks after the last promised delivery date, where I as claimed that you had not received the mail sent on the 12/03/08 and to send you another docket.

7
On that date my mother was in the XXXX XXXXX veterans repatriation Hospital Hospice for the terminally ill. She had been admitted there AFTER the latest delivery date promised by your promotion.

8
I received another docket from Norman Ross , where I was assured that the docket was full and complete for all purposes.

9
This was faxed to your promotions department from the XXXXXXXXX post office on 17/06/08

10
My mother passed away on the 21/06/08 or 3 weeks after the LATEST promised delivery date on your promotion

11
Today I received the below email from you, claiming that the invoice that I received from Norman Ross, expressly for the purposes of this promotion, is not acceptable to you.

12
The email from you implies that unless an invoice acceptable to you is sent by me to you by Wednesday the 2nd of July you will not honour the promotion to my mother or to her estate.

13
My mother will be buried with my father , who passed away 24 years ago, on Tuesday the 1st of July.

14
As I have no other siblings I am having to arrange the funeral, and as I have no knowledge of exactly where my 87 year old terminally ill mother has hidden the original receipt, I doubt that I will be able to accede to your demands.

Tomorrow morning I intend to

A
contact Norman Ross to see if they are satisfied that their duplicate receipt that they provided should NOT be accepted under the terms of the promotion that they advertised in their store.

B
Ask them to put me in contact with the Samsung representative who was in charge of supporting the promotion in their store to ask what their view of this matter is.

C
Attempt to contact the Samsung customer relations area to see if they have any views or suggestions on how this matter can be resolved.

D
Approach the SA office of fair trading to see if they regard the duplicate receipt as suitable under the original terms and conditions of the promotion.

E
Failing any resolution of the matter by COB tomorrow I will ask for the issue of a press release through a Canberra public relations firm to the usual media outlets outlining the outcomes of the above steps and ask what use they would propose to make of the information, prior to my mothers funeral at XXXXXXXXXXXXXXXXXX on Tuesday the 1st of July.

Samsung products in general

I wish to point out that my mother was exceptionally happy to have a fridge the quality of the Samsung, that it was the first new fridge that she had had in over 20 years.

I am absolutely certain that she would have been equally delighted with the LCD TV set, should it had been delivered to her any time between the 28th of May and the 11 of June as originally promised in your confirming email of 06/03/08

I can be contacted on XXXXXXXXXXXXXXX should you wish to discuss this further or have any questions of me, however please accept my apologies for needing to have any formal reply from you in writing.

regards

XXXXXX XXXXXXXXXX

As ALL the above information is correct, and as I do have extensive contacts in the Media, we will see if the promotions group do get their act together, its not so much as playing a sympathy card, as much as I am absolutely fed up with my mother’s situation as being treated as SH$t and this stupidity that denied her a few weeks of delight at a new LCD TV has just been the last straw. and for those people out there who will ask why did I not buy her one, well because once she was told that she was getting a new “free” one, [ and she was a damn sharp 87 yr old] she was looking out for the product like a hawk and would absolutely NOT let me “waste” money on buying her one as “we ALREADY have one coming” She LIVED the depression in the 30s and 40s, every pound shilling and pence was precious.

Purchased 40″ LCD on 26/12/07 from JB Hifi Chadstone, Victoria
Logged request on 04/02/2008
Attempted to call, no way to speak to operators on IVR, left message with details did not receive call back.
Received notice that receipt is unreadable over 3 months later, on 17/05/2008
Send another copy of receipt on 25/06/2008 (delayed as I don’t check email often. The receipt is fairly bad quality, it has a big JB HIFI stamp in the middle, and the model number is unreadable, but I wrote this on the fax in pen after I got it from the back of the TV, and everything else on the receipt is readable, including the JB Hifi details for confirmation if needed)
Now denied claim.

I don’t understand why it’s ok for the company to be unreachable and have 3 month turnarounds for communications, but not the customer?

Now speaking with consumer affairs.

We have been banging our heads on the ‘Samsung Wall’ for 5 years now. Nobody returns phone calls, emails or letters (does anybody actually do any work in that companany?) While our complaint is not about their promotion, we payed over $5000 for a television that has never given us problem-free viewing. After 5 repairs and too many run-arounds (including no-shows at tribunal hearings) we are at a loss, finacially and emotionally.
Shame on you Samsung for not sitting down and talking to us to resolve this problem.